Our client's employees are passionate about the company's partner companies, their role and the overall success of the company. They embrace the brand cultures to provide the highest levels of customer service possible. As part of a multi cultural and multi lingual team you’ll be working in a fast paced environment and will need to be able to adapt quickly to the business and customer needs. The brand has a loyal and expanding customer base, and staff are passionate about giving them the best customer experience possible. As part of the team you will get involved and continually contribute with feedback and ideas to improve the way the company works and interacts with customers. You will be expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner, as if you were dealing with your own friends.
Main Responsibilities:
-Provide exceptional customer service through voice, email, web chat & social media
-Ensure excellent communication, becoming a local expert and advocate for the brand
-Provide professional expertise and create an individual customer experience
-Adhere to agreed processes, service level agreements
-Drive and exceed individual and team targets
-Seeks ways to improve the customer experience through each interaction
-Ensure sufficient knowledge to excel in the role through self-learning
-Multi-task and adapt to a fast paced environment
-Search for improved ways of responding to customer needs through all contact channels
-Proactively seek feedback on ways to improve individual and team performance
Skills & Experience:
-Fluency in English and German (written and spoken) and excellent communication skills
-6 months experience in telephone or face to face Customer Service
-Genuine interest and passion for fashion and an awareness of promoting the client brand
-Understanding of social media platforms
-Demonstrate experience of working in a team to achieve the highest quality standards
-Take an active role in generating team morale
-Multi-task on various contact channels to achieve personal and team targets.
-Plan and prioritise workload in accordance with contact volumes
-Demonstrate resilience and ability to work on own initiative
-Problem solving ability, share best practice with the overall customer experience, focusing on customer engagement
-Demonstrate ownership and accountability to achieve deadlines and targets, taking ownership to increase knowledge of the brand.
To apply, please copy and paste the link below into your browser and follow instructions:
http://public.bullhornstaffing.com/JobBoard/Standard/BHContent_JobDetail.cfm?privateLabelID=5509&jobPostingID=17 |
