Vacancy - Reservations Sales Representative (German)
Location: Cork City
Type: Permanent, Full Time
Salary: €1.540 after tax/month + € 8,400 in performance bonuses
Expect Consultant: Robyn Hollow
More information: +353 212428120
Start Date: ASAP
Job Profile
An excellent opportunity to join a dynamic and international company in the tourism sector. You will provide knowledgeable, courteous service to inbound callers with a focus on customer loyalty and satisfaction. Key responsibilities include generating sales, processing new reservations, reschedules, cancellations, payments and providing general support to German speaking customers.
Key Responsibilities
Provide the highest levels of customer service when dealing with new reservations, reschedules, and cancellations for inbound callers in a prompt and courteous manner
Generate sales and book reservations
Provide general guest service as requested by the customer.
Effectively deal with complaints and escalate when required
Manage time effectively and organise work according to needs of team
Work within service level agreements and response times as per company standards
Employ an empathetic, listening, problem solving approach, and be resourceful in meeting customers needs
Be proactive and have a flexible approach to work, maintaining an attitude and commitment to provide excellent service to all customers
Work with computer systems to ensure all communication with customers is documented correctly
Work with all colleagues as a team meeting objectives set
Requirements
Fluency in German and English
Excellent customer service skills
Previous sales experience an advantage
Excellent verbal and written communication skills.
Ability to work unsupervised whilst delivering a high quality service.
Excellent time management skills and great attention to detail.
Excellent organizational skills
A team player with a positive attitude
Willing to work shifts
Additional bonuses depend on performance and are not guaranteed.
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