518-261GE
Customer Experience Manager - Mobile Telecommunications - Business to Business
Our client is one of Irelands leading telecommunications and technology players, currently looking to take on a Product Manager for B2B mobile telecommunications products and services who will be fully accountable for the commercial performance of their own product line and portfolio.
This is a high visibility role and as such the Product Manager needs strong leadership skills and must have the ability to motivate and influence virtual teams.
The right candidate for this role will have a minimum of 5 years experience in customer retention role, 3 of which need to be in the mobile business space.
Key functions of the role include;
*The Customer Experience Manager has responsibility and ownership for customer loyalty and satisfaction.
*Lead and direct a cross functional team
*Project manage changes to deliver excellent customer service
*Set up scorecards to measure and monitor delivery of customer satisfaction
*Act as a Customer Service champion within the business
Key areas of experience;
*Minimum 5 years experience in a Customer Service/Customer Retention role, 3 years of which need to be in the business mobile space.
*Experience of working with Customer churn and win back statistics and data
*Ability to be a key influencer so that projects that enhance customer experience are delivered in a timely manner
*Proven project management experience with PMP/PRINCE certification
*Sound commercial judgement and excellent financial capabilities
*Commitment, drive and enthusiasm
*Third level degree in Business/Science
To apply send your CV, through our website www.peoplegroup.ie or register interest via your smartphone www.thepeoplegroup.mobi
For further information regarding this role, please contact us on 01 6619636.
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The People Group is a Recruitment consultancy, specialising in Sales, Marketing & Management, established in 1989 and is based in Dublin 2. Our experienced team works in both the contingency and search areas, and covers all industry sectors including: FMCG, B2B, B2C, ICT, IT, Financial Services, and Telco with a focus on Mid to Senior Level roles. |
