TeleTech is a global leader in business process outsourcing, We help organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America.
The roles:
Essential skills
Fluency in written and spoken German
Fluent English
Technical Support Representative
As a Technical Support Representative you will be supporting customers through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.
This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.
You will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.
We will highly value candidates with:
Previous experience in a Customer Service / Technical Support role
Experience in database / customer management systems including excellent attention to detail when inputting and collating information
Customer Service Representative
In this role you will act as a Brand Ambassador and will be the first point of contact for customers and dealerships in responding to telephone and email queries.
We strive to offer the very best levels of customer service and believe that what we say and how we say it leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.
The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.
We will highly value candidates with:
Experience in telephone and email based customer service
A positive attitude towards learning new skills, adapting to change and multi tasking
Experience of using databases and online systems
Total Reward package for both positions includes:
Competitive salary + Generous bonus depending on performance
Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
Private Pension and Life assurance
Childcare voucher scheme
On site canteen
Discounted SKY TV and local gym membership
29 days holiday entitlement + extra entitlements
Free Parking, close proximity to city centre by bus or train
Potential for rapid advancement in many fields, and throughout 17 countries!
How to apply?
Apply NOW at www.TeleTechJos.com or send your CV to xxxxxxxxx@xxxxxxxx.xxx
You can also call us at +4402890575757.
Or Click here to let us know about you:
For German Technical Support: http://www.teletechjobs.com/req-en-US/job-gb-northernireland-belfast-german-technical-support-representative/
For German Customer Service: http://www.teletechjobs.com/req-en-US/job-gb-northernireland-belfast-german-customer-service-representative/
Working for TeleTech can be summed up in one word: Opportunity
|
