I am currently employed as a Customer Relationship Manager managing Corporate Accounts. I have 20 years of IT Customer Relations Manager and Technical experience within Managed services. With customers needs ever changing, a flexible approach ensures one utilizes the ability to make informed decisions based on the sound analysis of the moving IT climate. My strengths are in leadership, effective Team Management, Project Management, innovative, lateral thinking. I am focused and driven in ensuring customer needs are met whilst managing risk. My goals and focus on meeting customer demands within cost effectiveness and ensuring contingency plans are in place. I have a strong ability to negotiate at board level, demonstrate creativity and innovation, formulate plans and strategy for large-scale projects and needs analysis, take responsibility for change management and having the ability to produce accurate work schedules and meet deadlines, deliverables and SLA/OLAs under high pressured conditions ensures that the projects worked on are all achieved due to a personality that thrives under pressure and one that assumes responsibility in the workplace. I am confident and believe that I will add value to any organization and that in return my career will continue to develop further within any organization.